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Questions and Answers

Questions and Answers | Returns, Complaints, Delivery | Tulibowo Vineyard
What wines does Tulibowo Vineyard offer?

Our selection includes both fruit and grape wines. We offer red, white, dry, and semi-dry wines, including exceptional varieties such as Cabernet Cortis, Riesling, Muscaris, and many more.

Yes, our wines come from organic cultivation. We use natural farming methods without chemical sprays, ensuring the highest quality products.

Our wines should be stored in a cool, dark place with a stable temperature, ideally between 10 and 15°C. The bottle should be kept horizontally to keep the cork moist and airtight.

Orders are usually processed within 2-5 business days. For larger or personalized orders, delivery time may be longer, but we always inform customers in advance.

Our wines pair excellently with a variety of dishes. Cabernet Cortis is perfect for red meat and game, white wines go well with fish dishes, and our haskap berry fruit wines are ideal as an aperitif or with desserts.

Of course! We invite you to our vineyard in picturesque Tulibowo. We organize tastings where you can learn about the wine production process and sample our finest products.

Yes, we ship to European Union countries. Before placing an order, please contact us to arrange delivery details and international shipping costs.

What payment methods are available?

In our store, you can pay for your order using:

  • BLIK
  • Payment card
  • Online transfer
  • Cash on delivery to the courier
We can deliver your order to an InPost parcel locker or ship it via DPD, InPost, DHL, or UPS courier. The choice is yours. Please note that some delivery methods may not be available for very small or large orders. The available delivery options for your order will always be shown in the Cart after adding the selected products.

You can return an order within 14 days from the date of receiving the package. Download and fill out the withdrawal form and include it with the returned products. Ensure that all details are correctly filled in. Please carefully secure and pack the shipment. Keep in mind that some products cannot be returned due to legal regulations.

Details can be found in the Terms and Conditions of Tulibowo.pl.

Send the package with the returned goods to the following address: Al. Lipowa 4, 64-920 Piła Please note that we do not accept cash-on-delivery shipments. The cost of returning the item is covered by the buyer. Once we receive the package, you will receive an email notification.

The refund will be processed within 7 days from the date we receive the returned products.

The refund will be issued via the same payment method you used for the order. If the order was paid via cash on delivery, the refund will be transferred to your bank account.

We make the process simple. Just send us an email at sklep@tulibowo.pl describing the situation. Please make sure to send the complaint from the same email address used to place the order. You can also use the contact form available on the Contact page.
We aim to respond to all messages as quickly as possible. We want all our customers to be satisfied with our service. You should receive a response within 3 days at the latest.

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